- Introduction
Kivo Games GmbH, operating under the brand Pipefitpuzzle, respects your privacy. This Privacy Policy explains how we collect, use, store and process personal information when you visit www.pipefitpuzzle.com or make a purchase.
We process personal information in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and applicable European laws.
- Data Controller
Company Name: Kivo Games GmbH
Brand: Pipefitpuzzle
Address: Katzbachstr. 9, 10965 Berlin, Germany
Telephone: +49 30 7850684
Email: vendor@pipefitpuzzle.com
Website: www.pipefitpuzzle.com
- Information We Collect
We may collect the following information:
Personal details, including name, email address and billing information.
Order details, including order number, purchase date, purchased content and transaction status.
Payment references and payment confirmation information.
Technical information, including IP address, browser type, device information and website activity.
Customer correspondence and information submitted through contact forms.
Full payment card numbers and card security codes are not stored by Kivo Games GmbH.
- Purpose and Legal Basis of Processing
We use personal information to process one-time purchases, administer orders, provide access to purchased game content, respond to enquiries, maintain business records and fulfil legal obligations.
Processing is based on the applicable legal grounds under Article 6 GDPR, including contractual necessity, legal obligations, legitimate interests and consent where required.
- One-Time Purchases and Digital Content
All purchases through Pipefitpuzzle are individual, one-time transactions. We do not operate automatic subscriptions or recurring purchase charges.
Our products are supplied in digital form. No physical parcel or postal tracking number is associated with delivery.
For digital content, the statutory 14-day right of withdrawal is lost once supply has commenced, provided that the customer has expressly consented to immediate performance, acknowledged the loss of this right and received the required contractual confirmation on a durable medium, in accordance with applicable German and European law.
This does not affect other statutory rights relating to non-conforming digital content.
- Age Restriction
Pipefitpuzzle is intended for individuals aged 18 and above. By placing an order, customers confirm that they are at least 18 years old and have the legal capacity to enter into a purchase agreement.
We do not knowingly accept purchases from individuals under 18. Where such an order is identified, we may review and handle the associated information in accordance with applicable law.
- Information Sharing and Retention
Personal information may be shared with payment service providers, website hosting providers, professional advisers and public authorities where necessary for order administration, business operations or legal compliance.
We retain personal information only for as long as necessary. Order, accounting and transaction records are kept for the periods required under applicable German commercial and tax legislation. Other information is deleted when no longer required, subject to applicable legal obligations.
Where information is transferred outside the European Economic Area, appropriate GDPR transfer mechanisms will be applied where required.
- Cookies
Our website may use essential cookies to support shopping sessions and website functions. Analytics, preference and marketing cookies requiring consent will only be activated after the necessary consent has been obtained.
You can manage your cookie preferences through the website’s cookie settings or your browser.
- Your Privacy Rights
Under the GDPR, you may have the right to:
Access your personal information.
Request correction or deletion.
Restrict or object to certain processing.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
To exercise these rights, contact us at vendor@pipefitpuzzle.com.
You also have the right to lodge a complaint with a competent European data protection supervisory authority.
- Changes
We may update this Privacy Policy to reflect changes in our business operations or applicable legal requirements. The latest version will be published on our website.