- Service Overview
Pipefitpuzzle is operated by Kivo Games GmbH in Berlin, Germany. We offer pipe connection puzzle games and related game content through our website.
All purchases are individual, one-time transactions. No automatic subscriptions or recurring charges apply.
- Ordering and Purchase Process
Customers can complete a purchase through the following steps:
Step 1 – Select a Game
Browse the available games and select the preferred product. Review its description, displayed price and access information before proceeding.
Step 2 – Enter Order Details
Proceed to checkout and provide the requested information, including your name, email address and billing details where applicable.
Step 3 – Review and Confirm
Check the selected product, order quantity, total price and customer information. Submit the order after reviewing the applicable Terms and Conditions.
Step 4 – Complete Payment
Complete the one-time payment using an available checkout payment method. An order is registered after successful payment confirmation.
Step 5 – Receive Order Confirmation
An order confirmation is sent to the email address supplied during checkout. It contains the relevant purchase information and order reference.
Step 6 – Receive Game Access
The purchased game content is made available through the digital access method specified on the relevant product page or during checkout. Customers can follow the supplied instructions to access their purchased content.
- Digital Delivery and Processing
All products are supplied electronically. No physical parcel, postal dispatch or shipping tracking number is involved.
Digital delivery begins through the applicable access process following successful order processing. The actual delivery status may be recorded together with the order reference and relevant access information.
Customers should provide a valid email address and check their inbox and junk mail folder for order-related messages.
- Limited Right of Use
Following purchase, customers receive a limited, personal, non-exclusive and non-transferable right to access and use the purchased game content for its intended gameplay purposes.
Payment does not transfer ownership of the game or its underlying materials.
All rights in the game, including source code, visual materials, audio elements, game layouts and associated content, remain with Kivo Games GmbH or their respective rights holders.
Customers must not extract, copy, reproduce, modify, redistribute, resell or commercially use any part of the game content without prior written authorisation.
- Digital Delivery and Right of Withdrawal
Consumers generally have a statutory 14-day right of withdrawal under applicable German and European consumer legislation.
For digital content not supplied on a physical medium, this right is lost once delivery commences, provided that the customer has expressly consented to immediate delivery, acknowledged the loss of the right of withdrawal and received the required contractual confirmation on a durable medium.
Once digital delivery has commenced following the customer’s express consent and acknowledgement, the customer loses the statutory 14-day right of withdrawal in accordance with applicable legal requirements.
This does not affect other statutory rights relating to content that has not been supplied or does not conform to the contract.
- Delivery Enquiries and Customer Support
If an order confirmation has not arrived or purchased content cannot be accessed, customers may contact us by email.
Please include your order number, purchase email address and a description of the issue to help us review the order.
- Company Information
Address: Katzbachstr. 9, 10965 Berlin, Germany
Telephone: +49 30 7850684
Email: vendor@pipefitpuzzle.com