- General Terms
These Terms and Conditions govern access to and purchases made through www.pipefitpuzzle.com, operated under the brand Pipefitpuzzle by Kivo Games GmbH, Germany.
By accessing our website or placing an order, you agree to these Terms and Conditions. Customers must be at least 18 years old and legally capable of entering into a purchase agreement.
- Products and Purchases
Pipefitpuzzle offers pipe connection puzzle games and related game content in digital form. Product descriptions, prices and applicable access conditions are displayed on the relevant product pages.
All purchases are one-time transactions. No automatic subscription, recurring payment or ongoing purchase obligation is created by completing an order.
Customers are responsible for reviewing the product information and order details before confirming payment.
- Payment and Order Confirmation
All prices are displayed in the applicable currency at checkout. Payment must be completed before the purchased content is made available.
An order confirmation will be sent to the email address provided during checkout. Customers should retain this confirmation for their records.
- Digital Delivery
All products are supplied electronically. No physical goods are dispatched, and no postal tracking number is issued.
Digital content is made available through the delivery method specified on the relevant product page or during checkout.
Customers are responsible for providing a valid email address and ensuring that their device and browser meet the stated access requirements.
- Right of Withdrawal and Refunds
Under applicable German and European consumer law, consumers generally have a statutory 14-day withdrawal period for qualifying distance contracts.
For paid digital content not supplied on a physical medium, the withdrawal right is lost once delivery begins, provided that the customer has given prior express consent to immediate delivery, acknowledged the loss of the withdrawal right and received the required contractual confirmation on a durable medium.
Once digital delivery has commenced following the customer’s express consent and acknowledgement, the customer loses the statutory 14-day right of withdrawal in accordance with the applicable legal requirements.
This does not affect statutory rights concerning digital content that has not been supplied or does not conform to the contract.
Refund requests relating to qualifying cases will be handled in accordance with applicable consumer protection legislation.
- Limited Right of Use
Upon successful purchase, the customer receives a limited, personal, non-exclusive and non-transferable right to access and use the purchased game content for its intended gameplay purposes.
The purchase does not transfer ownership of the game, its underlying materials or any associated intellectual property rights.
All applicable rights in the game, including its source code, visual materials, audio elements, game structure and related content, remain with Kivo Games GmbH or their respective rights holders.
Customers must not:
Copy, reproduce or redistribute game content.
Extract or modify game files or source code.
Resell, sublicense or commercially exploit any part of the game.
Use game materials in other products or commercial activities without prior written authorisation.
Remove or alter ownership notices or identifying information.
The right of use is limited to the purchased content and does not include any transfer of ownership.
- Customer Responsibilities and Liability
Customers agree to use the website and purchased content in accordance with these Terms and applicable laws.
We may restrict or suspend access where there is a material breach of these Terms, unauthorised use or unlawful activity.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights and liability for intent or gross negligence.
- Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Germany.
Where a customer qualifies for mandatory consumer protection under the laws of their country of residence, those protections remain unaffected.